Customer Service

This course is designed to help the participants understand the entire customer journey: from discovery to retention. The different activities and tasks involved in the sales process and the potential challenges and risks will be discussed.

This course will teach you how to:

• Identify the barriers and risks to customer engagement and retention in their current sales and business processes.
• Create a plan on removing the barriers in the customer journey.
• Appreciate the importance of online presence for their companies and create a social media plan.

This course is part of the Solar Technical and Business Expert training pathway. Before you enrol in this course, you should complete the Practical Business Finance for Entrepreneurs course.

Access will expire 1 year after enrolment.